Managing Stress at Fawlty Towers!

Managing Stress at Fawlty Towers!

I have just returned to the office following another successful workshop introducing the competencies required to prevent and reduce stress at work.

Unfortunately, the venue were not really prepared to host us, there were a catalogue of errors which included providing a projector that was so poor that anyone sitting more than four feet from the screen struggled to see the slides, tea and coffee arrived after the proposed start time, cups and saucers arrived ten minutes after tea and coffee, jugs of water arrived ten minutes after the cups and saucers!

Half way through the morning I found that although I had been invoiced for lunch the order had not made its way to the catering department, so lunch was hastily pulled together. To round the morning off nicely just before we finished for lunch someone came in and started taking spare chairs to use in other parts of the venue!

One person’s feedback form just said ‘Fawlty Towers’ under venue, and that really did sum it up. The staff were incredibly pleasant and as helpful as they could be, but the venue clearly has issues to address if they want to see corporate event planners continue to use the facilities.

The great thing is that this experience gave me an opportunity to demonstrate how I practice what I preach! Everyone managed to smile throughout, we all saw the funny side and nobody got stressed! The workshop was fun, everyone engaged completely and I had some lovely feedback and even got a round of applause at the end!

During the workshop I ask people to look at stressful situations once they have passed to find what they can learn from them, so what did I learn from today?

  1. Invest in a projector
  2. Find a new venue for future workshops
  3. Continue to expect the unexpected and always look on the bright side!

If you would like to know more about how to manage stress and stressful situations calmly then give me a call on 01494 715406. I look forward to working with you soon.


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